Returns & Exchanges
We want you to be completely satisfied with your Lay-Z-Spa purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our dedicated support team is here to ensure a smooth resolution.
Initiate Your Request
Contact our customer support team via our online portal or email with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare Your Item
Ensure the spa or accessory is securely packed in its original box with all components, manuals, and the completed returns form included to prevent damage during transit.
Arrange Collection or Drop-off
Depending on the item size, use our prepaid courier label for drop-off or schedule a professional collection for heavy spa units through our logistics partner.
Inspection and Refund
Once our technicians verify the condition of the returned goods, we will process your refund to the original payment method within 7 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing